Happy State Bank

Founded in 1908 as First State Bank, Happy, Texas, the bank operated solely in that community during its first 81 years.  In 1990, J. Pat Hickman, Chairman and CEO led a group of investors in forming Happy Bancshares, Inc. as they purchased the bank.  The generically named First State Bank changed its name to the unforgettable HAPPY STATE BANK in 2002.

In 1990, the bank had six employees overseeing just over $10 million in total assets.  Out of the 880 banks in Texas, Happy ranked #812 in asset size.  Today the $3.8 billion bank operates 43 locations, including GoldStar Trust Company, in 32 communities with over 700 employees and is spread throughout the Texas Panhandle, South Plains and Dallas/Fort Worth Metroplex. Of the 475 banks operating in our state today, HAPPY STATE BANK is the 21st largest.

The bank has been recognized several times by Bauer Financial, Inc. for its capital strength, loan quality and profitability.  For six consecutive years (2014-2019) the bank has been named one of the Best Banks to Work For in the USA by the American Banker newspaper.  In 2015, the Independent Community Bankers Association noted that the bank was the 14th fastest growing community bank in the nation over a 20 year (1995-2015) period of time.

The bank has been recognized in several national and state-wide publications for its unique corporate culture.   The Happy Bank has won many awards and recognition (including from the United States Treasury Department) for financial literacy training via its “Kid’s Bank” program, now in 34 elementary schools.  It received the Torch Award from the Better Business Bureau for its outstanding ethical business standards.  And known as a top-notch corporate citizen, the bank has been named, through local newspaper polls, as the “BEST BANK” in several of the communities it serves.

Happy State Bank Amarillo, Texas, United States
Sep 17, 2021
Summary Processes financial transactions for customers, sells negotiable instruments, cross-sells Bank products and services and provides quality customer service. Essential Duties and Responsibilities include the following: Provides quality customer service to customers and co-workers; Processes deposits, including large commercial deposits, night and mail deposits and loan payments; Verifies and ensures individual receiving cash from deposits are authorized on that account; Sells cashier checks and money orders; Transfers funds; Monitors cash for detection of counterfeit money; Verifies customer identity, endorsements and signatures and maintains alertness for forgeries, stop payments, fraudulent items and false identification; Buys and sells cash to maintain teller drawer at set monetary level; Buys and sells money to tellers and vault; Answers telephones; Balances cash drawer at end of day and balance vault as required; Orders money from the...
Happy State Bank Amarillo, Texas, United States
Sep 15, 2021
Summary Responsible for supporting the bank and customers with all inquiries; including but not limited to: Account Services, Electronic Banking, Items Processing, ACH, Wire Transfer, ATM/Debit Card, Fraud, Treasury Management, Loan Administration, and Technical support where deadlines require timely and accurate support. In addition, the specialist will train clients on the various products and services, be involved in the daily operations of the department, review the system, and process the applicable correspondence of the bank. Essential Duties and Responsibilities Provide customer service for a large volume of incoming calls; Provide professional support to customers and internal branches; Provide exceptional customer service by providing problem resolution while minimizing transfer/hold time; Provide essential communication to employees as a subject matter expert over a variety of topics; Learn and retain knowledge of branch operating procedures and...
Happy State Bank Amarillo, Texas, United States
Sep 11, 2021
Summary Processes financial transactions for customers, sells negotiable instruments, cross-sells Bank products and services and provides quality customer service. Essential Duties and Responsibilities include the following: Provides quality customer service to customers and co-workers; Processes deposits, including large commercial deposits, night and mail deposits and loan payments; Verifies and ensures individual receiving cash from deposits are authorized on that account; Sells cashier checks and money orders; Transfers funds; Monitors cash for detection of counterfeit money; Verifies customer identity, endorsements and signatures and maintains alertness for forgeries, stop payments, fraudulent items and false identification; Buys and sells cash to maintain teller drawer at set monetary level; Buys and sells money to tellers and vault; Answers telephones; Balances cash drawer at end of day and balance vault as required; Orders money from the...
Happy State Bank Amarillo, Texas, United States
Sep 11, 2021
Job Summary: Responsible for providing exceptional customer service and assisting customers with various types of transactions while adhering to Bank policies and procedures. Essential Duties and Responsibilities include the following: Provides outstanding customer service both in-person and through telephone; Receive and deposit cash, checks, and other monetary instruments; Withdraw and disburse cash; Receive and process various types of payments; Perform change orders; Hold and process cash items; Process items left in the night deposit box; Prepare and distribute money orders and cashier checks; Balance and clear individual computer terminal at the end of the shift; Assist in preparation of large change orders; Accept and process loan payments; Perform branch capture operations; Adheres to bank policies and procedures, including BSA/AML and OFAC Compliance; Prepare large change orders as requested by vault staff; and Other duties as assigned....
Happy State Bank Amarillo, Texas, United States
Sep 10, 2021
Summary: Responsible for reviewing the accuracy, completeness and uniformity of new and renewed loans and ensuring compliance with banking regulations and policies. Essential Duties and Responsibilities include the following: Ensure the accuracy, completeness and uniformity of new and renewed loans; Ensure compliance with banking regulations and policy; Review loan files, collateral documentation and loan policy requirements; Compare notes to core system for accuracy and completion; Image loan file; Establish document requirements and set up in tracking software; Maintain incoming document requirements and/or exceptions in tracking software; Make necessary corrections due to errors in system set-up or problem with loan documents/notes; Review loans to ensure that approval falls within the Bank's established lending authority for the responsible officer; Process payments, advances and payoffs as requested; Release paid loan documents as well as collateral;...
Happy State Bank Amarillo, Texas, United States
Sep 07, 2021
Summary: Mortgage Underwriter provides quality loans for the company by underwriting and evaluating mortgage loan applications. Essential Duties and Responsibilities include the following: Evaluates loan risky verifying loan application information; verifying application information against loan criteria guidelines and standards; Reviews and verifies all items provided by the borrowers and ensures that they meet the FNMA, FHLMC, FHA, VA and Investor required guidelines; Ensures that all investor guidelines as well as Federal guidelines are met; Underwrites loan files that fall out of the automated project plan; Work is performed for most complex assignments; Clarifies risk by requesting additional information; Provides information by answering questions; responding to requests; Maintains customer confidence by keeping application information confidential; Provides loan control information by collecting, analyzing and summarizing data and trends; Reviews and...
Happy State Bank Amarillo, Texas, United States
Sep 02, 2021
Summary: The Service Delivery Engineer relies on instructions and pre-established guidelines to perform the functions of the job. Responsibilities include monitoring and response to hardware and software issues utilizing company service desk as well as a variety of hardware/software tools and techniques. Job Duties and Responsibilities include the following : Maintain, install and support all elements of our desktop environment including configure related hardware/software such as desktops, servers, printers, scanners, and other peripherals; Provide on-site support for our remote branches when necessary; Follow established cyber security policies and procedures; Conduct software and systems troubleshooting, support, and training to end users; Provide a high level of customer service to internal and external customers; Perform required duties with MS Active Directory environment; Maintain current knowledge of relevant technology as assigned; Complete...
Happy State Bank Amarillo, Texas, United States
Sep 01, 2021
Summary: Responsible for performing basic maintenance functions of all bank owned buildings, equipment and systems. Essential Duties and Responsibilities include the following: Provide outstanding customer service in a professional, positive and friendly demeanor in all communication with building tenants; General facility infrastructure upkeep; Assist with exterior maintenance including lawn care, power washing, and daily trash pick-up; Assist with maintaining and repairing doors, ceilings, railings, floors and other interior building components; Assist with preventative maintenance including filter changes, oiling of mechanical systems, replacing light bulbs; Assist with responding to emergency situations and tenant requests; Respond to management and tenant requests to address problems within the building in a timely manner; Schedule, document, and report activity and/or findings; Participate in cross training, as needed as well as learning new...
Happy State Bank Amarillo, Texas, United States
Aug 23, 2021
Summary The Compliance Specialist works directly with the Senior Compliance Officer in maintaining the Bank's overall Compliance Management System (CMS). Perform compliance monitoring and prepare reports for submission to senior management and ultimately the Bank's Board of Director's regarding the status of the Bank's Compliance Management System. Essential Duties and Responsibilities Perform routine compliance monitoring and transaction testing accurately and thoroughly where applicable to ensure adherence to Bank policies and procedures; Assist in HMDA data collection and reporting; Develop corresponding monitoring reports of potential compliance issues noted; Prepare work papers documenting procedures performed and scan for recordkeeping; Communicate with management upon completion of monitoring regarding suggestions and any possible corrective recommendations; Work with management in finding solutions for potential problems and implementing any required...
Happy State Bank Amarillo, Texas, United States
Aug 23, 2021
Summary: Responsible for participating in a collaborative environment while partnering with department leaders and stakeholders as well as other business analyst to define, document and improve business processes and functions. Responsible for defining functional requirements while assisting the business stakeholders through the solution and vendor selection process. Essential Duties and Responsibilities include the following: Partners with business stakeholders to identify opportunities to improve business functions; Facilitates meetings with various business subject matter experts; Prioritizes projects according to organizational needs; Identifies and aligns projects to support the overall organizational strategy; Creates and maintains standards for process improvement projects; Leads process improvement projects with business departments; Applies critical thinking skills to document current and future state on process improvement projects while...
Happy State Bank Amarillo, Texas, United States
Aug 14, 2021
Summary Responsible for the development and direct sale of cash management products and services to new clients and the expansion of existing cash management customer relationships. Essential Duties and Responsibilities include the following: Provides training, coaching and leadership to the cash management relationship coordinators; Responsible for meeting annual goals and sales activity to aggressively increase the sale and use of cash management products and services for the designated customer and prospect base; Demonstrates proficient knowledge of cash management solutions and educates customers on the features, benefits and value propositions related to each product; Creates sales presentations, pricing, and cost analysis; Develops territory plans, account strategies, and calls plans required to consistently achieve revenue and profit goals; Coordinates calling activity with assigned relationship manager; Participates in independent and/or joint...
Happy State Bank Amarillo, Texas, United States
Jul 28, 2021
Summary Processes financial transactions for customers, sells negotiable instruments, cross-sells Bank products and services and provides quality customer service. Essential Duties and Responsibilities include the following: Provides quality customer service to customers and co-workers; Processes deposits, including large commercial deposits, night and mail deposits and loan payments; Verifies and ensures individual receiving cash from deposits are authorized on that account; Sells cashier checks and money orders; Transfers funds; Monitors cash for detection of counterfeit money; Verifies customer identity, endorsements and signatures and maintains alertness for forgeries, stop payments, fraudulent items and false identification; Buys and sells cash to maintain teller drawer at set monetary level; Buys and sells money to tellers and vault; Answers telephones; Balances cash drawer at end of day and balance vault as required; Orders money from the...
Happy State Bank Bedford, TX, Texas, United States
Jul 17, 2021
Summary: Responsible for promoting the entire catalogue of GoldStar's products within a primary geography focusing on the creation of long-term value for GoldStar from customers, markets and new product innovation. Essential Duties and Responsibilities include the following: Responsible for meeting monthly goals and sales activity to aggressively increase the sale and use of GoldStar Trust's products and services for the designated target population and geography; Responsible for P&L related to region or product responsibilities; Responsible for generating a robust business pipeline and managing it efficiently and effectively; Responsible for understanding the industry landscape and for industry specific insights and opportunities with the ability to turn those insights actionable; Supports and facilitates training opportunities for internal and external partners to become more familiar and comfortable with GoldStar solutions; Responsible for learning and...
Happy State Bank Amarillo, Texas, United States
Jul 03, 2021
Summary: Responsible for providing administrative support for service operations related to facilities and security, with a focus on facilities vendor management purchasing. Essential Duties and Responsibilities include the following: Maintains company stock of furniture, print fleet and bank equipment; Assists in the purchase and transfer of inventory by creating work orders and/or other communications; Coordinates any repairs or maintenance tasks needed; Creates and manages databases; Assists in creating and contributing to the RFP process to select best equipment or services for the bank; Manage service levels from vendors; Assist in resolving issues and completing work orders; Adds and changes service level/frequency, as needed; Assists in managing the bank equipment's service contracts with vendors; Develops and participates in the facilities acquisition and De Novo processes; Provides administrative support for facilities and security, as assigned;...
Happy State Bank Amarillo, Texas, United States
Jun 19, 2021
Summary Responsible for supporting the bank and customers with all inquiries; including but not limited to: Account Services, Electronic Banking, Items Processing, ACH, Wire Transfer, ATM/Debit Card, Fraud, Treasury Management, Loan Administration, and Technical support where deadlines require timely and accurate support. In addition, the specialist will train clients on the various products and services, be involved in the daily operations of the department, review the system, and process the applicable correspondence of the bank. Essential Duties and Responsibilities Provide customer service for a large volume of incoming calls; Provide professional support to customers and internal branches; Provide exceptional customer service by providing problem resolution while minimizing transfer/hold time; Provide essential communication to employees as a subject matter expert over a variety of topics; Learn and retain knowledge of branch operating procedures and...
Happy State Bank Texas, USA
Apr 24, 2021
Summary: Facilitate the sales and service of Securities, Mutual Funds, Annuities and Life Insurance to qualified buyers via Brokerage and Advisory Accounts. Essential Duties and Responsibilities include the following: Provides exceptional customer service to all investment clients; Coordinates sales appointments; Makes presentations and complete all necessary paperwork for successful sales; Monitors account activity; Deposits monies into Local Deposit Account; Forwards all paperwork to Designated Supervisor and/or LPL; Initiates paperwork involving cancellations, surrenders and/or partial withdrawals; Meets sales goals as defined by the Wealth Management Director; Complies with all rules, regulations and policies of LPL Financial, Happy State Bank and all State and Federal Securities Regulators and Self- Regulatory Organizations; Maintains effective relationships with all financial institution branch personnel in assigned territories, holding meetings,...